Terms and Conditions

Terms and Conditions

Effective Date: 09/02/2025

Welcome to Neoshin Trade V.O.F.! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using this website, purchasing products, or engaging with our services, you ("Customer") agree to abide by these Terms and Conditions. If you do not agree with these Terms, please do not use our website.

2. Company Information

NEOSHIN TRADE V.O.F.
Email: neoshintrade2023@gmail.com
Phone: +31627452355
Website: neoshintrade.nl

3. Product Information

We make every effort to ensure that the products displayed on our website are accurately described, including images, specifications, and availability. However, we cannot guarantee that every product image or description is 100% accurate. All product listings are subject to availability.

4. Pricing and Payment

• All prices are in eurosand may exclude taxes, shipping, or handling fees unless otherwise stated.

• We accept payments through PayPal or bank transfer

• Prices are subject to change without notice, but the final price will be confirmed at checkout.

5. Order Acceptance and Confirmation

• Upon placing an order, you will receive an order confirmation email.

• Orders are considered accepted only when we send you a shipment confirmation email.

• We reserve the right to refuse or cancel any order at our discretion, including in cases of fraud, product availability, or incorrect pricing.

6. Shipping and Delivery

• Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping.

• Shipping Costs: Shipping fees are calculated during checkout and depend on the delivery address and selected shipping method.

• International Shipping: For international orders, customers are responsible for any customs duties, taxes, or import fees applicable in their country.

• Delivery Times: Delivery times are estimates and may vary based on the destination and shipping method selected.

• Tracking Information: A tracking number will be provided once the order has been dispatched.

7. Returns and Refunds

• Return Policy: If you are unsatisfied with your purchase, you may return it within 14 days from the date of receipt, provided the product is unused and in its original packaging.

• Return Process: To initiate a return, please contact us at contact@neoshintrade.nl for further instructions.

• Refunds: Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method used.

• Non-Returnable Items: Some products, such as perishable goods or customized items, may not be eligible for return. Olive oil, knives and vehicles are non refundable.

8. Intellectual Property

All content on this website, including but not limited to logos, images, text, and product descriptions, are the property of Neoshin Trade V.O.F. and are protected by copyright laws. You may not use any of our intellectual property without prior written consent.

9. Customer Responsibilities

• You are responsible for providing accurate and complete information when placing an order.

• You are responsible for ensuring that the products you purchase comply with local laws and regulations, including import/export restrictions in your country.

10. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Export Control and Compliance

• By placing an order with us, you agree to comply with all applicable export control laws and regulations.

• It is the customer’s responsibility to ensure that the products being imported into their country are legally permissible.

• We may refuse orders from certain regions due to export restrictions.

12. Limitation of Liability

We are not liable for any loss or damage resulting from:

• The use or inability to use our website or products.

• Errors, delays, or issues arising during the shipping process.

• Misuse of the products by the customer.

Our liability is limited to the value of the products purchased.

13. Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, pandemics, or supply chain disruptions.

14. Dispute Resolution

Any disputes arising out of or relating to these Terms and Conditions shall be resolved through [mediation, arbitration, or litigation] in the courts of [Jurisdiction or Location].

15. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. You are encouraged to review these terms periodically for any updates.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Netherlands.

17. Contact Information

If you have any questions about these Terms and Conditions or need further assistance, please contact us at:
Email: contact@neoshintrade.nl
Website: neoshintrade.nl

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